Email us
support@ofra.app
We reply within one working day, Monday to Friday, 8am to 5pm Ghana time.
Write to support
Support
How can we help?
Answers for parents and nursery staff, and a real person when you need one.
Parents
Questions about your child’s diary, photos, pickups or fees are often quickest to answer at your child’s school. For problems with the app itself, email us.
Nursery owners and staff
Need help setting up rooms, inviting parents or sending bills? Email us with your school’s name and we will call you back.
For parents
How do I get the Ofra app?
Your child’s crèche or nursery sends you an invitation by text message. The Ofra app is coming soon to the App Store and Google Play. When it is out, download it and sign in with the same phone number, and your child will already be there.
I didn’t get an invitation.
Ask your child’s school to check the phone number they have for you, then to send the invitation again. Ofra only works through a school that uses it.
How do I add someone who can pick up my child?
Open your child’s profile, choose Pickup people and add their name, relationship and phone number. The school will see them on the approved list.
Who can see my child’s photos?
Only your child’s school and the parents and guardians linked to your child. Ofra never uses children’s photos for advertising.
I have two children at different schools.
Sign in with one phone number and you will see both children. Switch between them from the top of the screen.
For schools
How long does it take to start?
Most nurseries add their rooms and children in a day. We help you bring over the list you already keep, whether that is a spreadsheet or the register book.
Which phones does Ofra work on?
Android phones and iPhones. Staff can share a tablet in each room, or use their own phones.
Can we send fees and record payments?
Yes. Send term or monthly bills in cedis, record payments, and parents get a receipt for each one.
What happens to our data if we stop?
You can download your records at any time. When you leave, we give you a copy and then delete your school’s data, as our privacy notice explains.
Delete your account
Parents and staff can delete their Ofra account at any time.
- Open Ofra and go to Settings.
- Choose Delete my account and confirm.
No longer have the app? Email support@ofra.app from the address or phone number on your account and we will delete it for you. Records your child’s school must keep, such as attendance, stay with the school.
Report a safety or privacy concern
If you think a child’s information has been shared with the wrong person, or you see something that worries you, email privacy@ofra.app with "Urgent" in the subject. We read these first.
If a child is in danger, contact the police or your child’s school straight away.